Data Privacy Notice

We at Concepcion value your privacy and take the protection and security of your personal data with utmost importance and commitment. This Privacy Notice will help you understand how your personal data is collected, stored, used, disclosed, and disposed by Concepcion affiliates, which includes Concepcion Industrial Corporation, Concepcion Carrier Airconditioning Company, Concepcion Durables, Inc, Concepcion Midea, Inc., Concepcion Otis Philippines, Inc., Concepcion Business Services, Inc., Cortex Technologies Corporation, Tenex Services Inc., and Teko Asia Solutions, Inc. (collectively, “Concepcion”, “We”, “Our” or “Us”). It also informs you how you can access and update your personal data and make certain choices on how your personal data are used.

This Notice covers our online and offline data collection activities through various channels such as Our websites, web-based and mobile-based applications, third party networks, points of sale, contact centers, retail outlets, promotions, and events (“Concepcion touchpoints”).

How do we collect personal data

We collect personal data (full name, home address, email address, contact numbers) from your interactions with Concepcion touchpoints and other legal sources, as follows:

  • Customer Registration: Upon your sign-up to our e-commerce platforms, contact centers and mobile applications, we collect your personal data through the Personal Information Sheet.
  • Product Registration: To enable seamless processing of product support and warranty services.
  • Order Fulfillment: To process and fulfill your order, We collect and use certain personal information. This information is necessary to ensure that your purchases are accurately processed, prepared, and delivered to your specified address.
  • Contact Us: We value your inquiries and concerns. When you contact Us through Our authorized representatives and contact centers, email, mobile applications or services, and other online platforms, We collect some information to effectively address your needs.
  • Partnering With Us: When you are interested in becoming a vendor in Our platform, We collect your information to facilitate your onboarding with Us.
  • Publicly Available Sources: We may collect information about you from public records and from other available sources authorized to disclose such information.

How do we use your personal data

We collect personal data (full name, home address, email address, contact numbers) from your interactions with Concepcion touchpoints and other legal sources, as follows:

 

PurposeLegal BasisLegitimate Interest
Customer services to administer and perform our services, including responding to your inquiries and carrying out our obligations arising from any agreements between you and Concepcion.
  • Consent
  • Contractual obligations
  • Legal Obligations
  • Legitimate interests
  • Improving and developing new products and services
  • Providing sales-related or product warranty and support services
  • Improving efficiency
     
Marketing, business development, and other promotions. To understand your preferences, and when allowed by law, market to you personally; provide you information about products and services, promotions and events; develop and implement marketing strategiesConsent
Legitimate interests		Identifying which of our products and services may interest you and telling you about them
Defining new types of consumers for products and services
Marketing our products
Operating Concepcion touchpoints